Homeowners read reviews before they phone, and often before they compare quotes. Tekton sets up a simple system that asks every customer for a Google review right after the job, and helps you answer every review that comes in.
In one line: review management for a home service business means a request that goes to every customer the moment a job is complete, honest replies to every review, and a steady flow of recent Google reviews that mention the work and the town, so you win the quote before you arrive.
The ask is tied to the moment you mark a job complete in Jobber, Housecall Pro or ServiceTitan, or a text your technician sends from the truck. Reviews land on your Google Business Profile, where homeowners look first.
A homeowner rarely knows a plumber or roofer personally. The stranger with more recent and detailed reviews looks safer, and that perception often settles the choice before anyone talks price. Reviews also feed the Map pack and the answers assistants such as ChatGPT give, so they work three times: on the map and in the quote decision and in AI recommendations.
Most good tradespeople already have happy customers. They just never ask at the right moment, which is usually the day the work is done and the homeowner is relieved.
A short text with a direct link to your Google review form, sent the day the job closes, so the customer is one tap from leaving feedback.
A simple line for your crew to say on site, and a card or QR code in the truck, so asking becomes a habit.
Thoughtful, human replies within a couple of days, drafted for you to approve. Good replies show the next homeowner how you treat people.
A calm, factual response template, a path to fix the problem offline, and guidance on when to flag a review that breaks Google's policies.
We do not script reviews. We word the request so customers naturally mention what you did and where, which is what helps search and assistants.
New reviews, your average rating and how you compare with the top three competitors in your main towns.
Google prohibits review gating, meaning you cannot ask only happy customers or steer unhappy ones away. It also prohibits paying or rewarding customers for reviews. Our requests go to every customer with no incentive, and they link to the same review form for everyone. That keeps your profile safe from removals and penalties.
For trades that also care about HomeStars, where many Ontario homeowners look, we can point the occasional request there too. Google comes first because that is where the Map pack and the assistants read. For more detail, see where to ask for reviews and how to respond to a bad review.
After setup, most of the work happens without you. Each closed job sends a request. New reviews arrive in a shared queue, and we draft a reply for each one. You approve them in a batch, usually once or twice a week, and they post under your profile.
At the end of the month you get a short summary: how many reviews came in, your average, which technicians were named and which towns they came from. That last point lets you recognize your crew and shows where your work is concentrated. If a customer was unhappy, you hear about it the same day so you can put it right. They get the same review link as everyone else.
Reviews are one track in the Growth seat, next to local SEO, the website, booking and AI search. They also feed those tracks, since fresh reviews help the map and the assistants. The build is a one-time investment, then the monthly seat. See the packages page.
This is our founding-client guarantee. The monthly seat is waived until the engine produces the agreed number of new tracked enquiries (tracked calls and booking-form requests from the channels we build) within 90 days of go-live. Paid ads are excluded, and you answer or return the calls that come in. The build is paid and yours either way. We never promise rankings or bookings or revenue.
There is no magic number. What matters is reviews that are recent and frequent and more detailed than your nearest competitors'. The Blueprint shows the gap in your towns.
No. Google prohibits incentives for reviews, and offering one can get reviews removed. A sincere ask after good work is enough.
Some will skip the review, and that is fine. The ask is easy for those who will, and a technician or office call can guide people who want to.
Never. Fake reviews break Google's rules and hurt trust. We build the ask and the reply process, and the customers write the reviews.
The free Growth Engine Blueprint includes a reputation report: your review count and recency and rating against the top competitors in your area.
Your free Growth Engine Blueprint is four research reports and a 12-month roadmap covering your local search visibility, your AI-search readiness, your website and booking health, and your reputation. When it looks like a fit, Dan walks it through with you in a 75-minute session. No obligation. See how engagements are structured on the packages page.