Review management for home-service and mobile-service businesses in Ontario. Get more recent 5-star Google reviews on autopilot and handle the rough ones in a way that wins the next customer.
Before a new customer ever calls you, they read your reviews. A wall of recent five-star reviews makes the decision for them. A handful of old ones, or a bad one you never answered, sends them looking elsewhere. Your reputation is doing the selling whether you manage it or not.
They do two real jobs. They push you up in Google's local results, and they are the deciding vote for a customer choosing between you and the next option. Nobody wants to be the first to risk the place with no reviews.
You do great work and your happy customers would gladly vouch for you. They just never get asked, because asking feels awkward and the moment passes. That is the whole gap, and it is an easy one to close.
We build a simple system that asks every happy customer at the right moment and points them to the right place and makes it effortless to leave a review. We help you reply to the ones you have, the warm ones and the rough ones, in a way that reads well to the next person. The reviews come in steadily, and you barely lift a finger.
The guides below show you how to do it yourself, if you would rather start today.
Ask every satisfied customer at the moment the job finishes, with a direct link sent by text so it takes two taps. Consistency beats cleverness, and the businesses with the most reviews are simply the ones who ask every time.
Look at the businesses in the map results for your main search and aim to be in their range. In most Ontario towns that is somewhere between 25 and 80, and recency counts as much as the total.
No. Incentivized reviews break Google's policies, are likely to be removed, and can put the rest of your profile at risk. Asking at the right moment works better in any case.
Calmly, specifically and without arguing. Prospective customers read the exchange rather than just the complaint, so a measured reply does more good than the review does harm. A defensive reply confirms whatever the reviewer said.
Google's filters remove reviews automatically, most often after a sudden burst, several reviews from the same network, or anything that reads as incentivized. There is no notification, and genuine reviews caught by mistake can sometimes be reported for reinstatement.
Word of mouth is your cheapest marketing. How to turn a happy customer into a referral without feeling pushy, and how to make recommending you easy.
·4 min read ReviewsGoogle reviews come first, but Facebook and industry sites and your own website matter too. Where to ask so each review does the most work.
·5 min read ReviewsHow to respond to a bad review the right way: a simple four-part reply structure and example scripts you can adapt the next time a one-star lands.
·5 min read ReviewsHow to get more Google reviews for your local business without nagging customers, including the right moment to ask and what to do with a bad one.
·5 min readYour reputation is one piece of the bigger picture. Most home-service and mobile-service owners don't want five vendors, they want one growth partner who gets them found, books more jobs, and frees up their week, so the business grows without running their life.
Get a free local visibility check for your business within 48 hours: how findable you are right now and the handful of fixes that move you up the local results. No cost and no obligation.
Get my free visibility check