New patients read Google reviews before they book with someone they have never met. Tekton builds a steady, respectful way to ask patients for honest feedback and reply to it, inside your college's advertising standards and your privacy obligations.
In one line: review management for a clinic means asking every patient for honest Google feedback at the right point in their care, never offering an incentive, replying without confirming anyone's treatment, and keeping your own marketing within your college's advertising standards.
A request can be triggered by a completed visit in Jane, Cliniko or Noterro, or handed out at the front desk. Reviews go to your Google Business Profile, and messages never include treatment detail.
Choosing a practitioner is personal. Patients read reviews to judge whether people like them were listened to, treated with care and helped to understand their plan. A clinic with recent, specific reviews looks safer than one with a handful from years ago, and reviews also feed Google Maps and the assistants that recommend clinics.
The difficulty is that busy practitioners rarely ask, and front desks worry about asking badly. A simple, consistent process solves both.
After each completed visit, or at a natural milestone in a course of care, every patient receives a short message with a direct link to your Google review form.
A card or QR code at the desk for patients who prefer to respond before they leave, with a simple line your team can use.
A reply can thank a reviewer without confirming they are a patient or mentioning anything about their care. We draft replies for your approval.
A measured response, an offer to talk offline, and a record of anything that needs follow-up. Policy-breaking reviews are flagged to Google.
Everyone gets the same request. Nobody is paid or rewarded, which matches Google's rules and keeps your profile safe.
New reviews, plus rating and recency against nearby clinics, so you can see whether the flow is holding.
Two separate rules apply. Google's rules govern how you collect reviews on its platform. Your college's advertising standards govern what you may do with patient feedback in your own marketing, and the standards differ by profession. Some colleges restrict or prohibit testimonials in a clinic's own promotion. We keep the default conservative. Reviews live on Google and your site links to them. We do not pull quotes into ads or posts or pages unless your college clearly allows it.
Privacy follows the same caution. Under Ontario's health privacy law, a clinic should not confirm someone's care publicly. Replies stay general and review requests never mention the treatment. Anything patient-specific moves to a private conversation. For more on asking well, see where to ask for reviews.
A short, honest script helps. Something like: "We'd be grateful for an honest Google review. There's a card at the desk with the link." No pressure or reward, and no mention of what treatment they had.
We give your team a one-page guide covering when to mention it, what to avoid and how to respond if a patient says they are unhappy. In that case the right move is to listen and offer a private conversation with the clinic manager. The review link stays open to that patient, as it is to anyone else.
Reviews are one track in the Growth seat, next to local SEO, the website, booking and AI search, and they strengthen each of them. The build is a one-time investment, then the monthly seat. See the packages page.
This is our founding-client guarantee. The monthly seat is waived until the engine produces the agreed number of new tracked enquiries (tracked calls and booking-form requests from the channels we build) within 90 days of go-live. Paid ads are excluded, and you answer or return the calls that come in. The build is paid and yours either way. We never promise rankings or bookings or revenue.
That depends on your college. Our default is to link to your Google reviews and not reproduce testimonials, then review any exception with you.
No. Google prohibits incentives, and some college standards point the same way. A sincere request is enough.
Briefly and without detail. Acknowledge the feedback, say you take it seriously and invite them to contact the clinic. Never discuss their care.
It can, if your booking software supports it, or your front desk can send it by hand. Either way the message is free of treatment detail.
The free Growth Engine Blueprint includes a reputation report: your review count and recency and rating compared with nearby clinics.
Your free Growth Engine Blueprint is four research reports and a 12-month roadmap covering your local search visibility, your AI-search readiness, your website and booking health, and your reputation. When it looks like a fit, Dan walks it through with you in a 75-minute session. No obligation. See how engagements are structured on the packages page.