You cannot answer the phone from under a sink or up a ladder, and the homeowner will not wait. Tekton sets up a missed-call text and online booking, plus after-hours call capture, so more leads hear back quickly, even when nobody is free.
In one line: for a home service business, booking means online quote and booking requests wired into your job software and a text back to missed callers. After-hours calls get captured too, with emergencies passed to a real person.
Requests and bookings flow into Jobber, Housecall Pro or ServiceTitan so your office schedules from one place. If you use none of them, we recommend one and set it up.
A homeowner calling about a leak or a dead furnace calls the next company within minutes when nobody answers. Crews are busy by definition, so missed calls are the normal state of a good trades business. What matters is how quickly the homeowner hears back.
Speed decides these jobs more than price does. The first business to answer with something useful, even a text, usually wins the conversation.
When a call goes unanswered, the caller gets an instant text from your number: sorry we missed you, tell us what is going on and we will call back, or book a time here.
A request form and booking page on your site and Google profile, asking for what an estimator needs, with photos if the customer has them.
After-hours calls get captured. The caller's details and the job are recorded and common questions, such as whether you serve the town, are answered. Routine jobs are offered a time.
Burst pipes, gas smells, no heat in winter and storm damage go to a real person on your call list. The system knows what it should not try to handle.
An instant confirmation when a job is booked, a reminder before the visit and an "on the way" message so homeowners are ready when your tech arrives.
Every call and text and form is tagged, so you see which channels produce booked work.
After-hours capture gets a written scope before it goes live. It may answer questions about services, areas and hours, collect the job details and book routine visits. It may not quote a firm price, diagnose a problem or promise an arrival time you have not approved. Emergencies and anything it is unsure about go to a human.
Your office stays in control. You decide which job types can be booked without a call, how much notice you need and which calls should ring a phone at 2am. We test it with real scenarios from your trade before it answers a single customer, and we review the transcripts in the first weeks. Text messaging follows Canada's anti-spam law, with consent handled properly. See missed-call text-back for local business.
A homeowner calls at 7:40 in the morning. Your technician is under a sink and your office is not open yet. The call rings out, and within seconds the caller receives a text from your number that says sorry we missed you and asks what is going on. It also carries a link to book a visit.
The homeowner replies that their water heater is leaking. The system asks two questions, where they are and how urgent it is, sees the word leaking and alerts the on-call person by text and phone. Someone calls back within minutes, and the job is on the schedule before the next company has returned a voicemail. If the same message had arrived as a routine request, it would have booked a normal time slot.
Booking is one track in the Growth seat, next to local SEO, the website, reviews and AI search. It turns the demand those tracks create into booked jobs. The build is a one-time investment, then the monthly seat. See the packages page.
This is our founding-client guarantee. The monthly seat is waived until the engine produces the agreed number of new tracked enquiries (tracked calls and booking-form requests from the channels we build) within 90 days of go-live. Paid ads are excluded, and you answer or return the calls that come in. The build is paid and yours either way. We never promise rankings or bookings or revenue.
No. It covers the calls your team cannot reach, mainly after hours and during busy stretches. Your people still run the schedule.
It goes to a real person according to your call list. Nothing automated tries to handle an emergency itself.
No. Bookings and requests go into the system you already use, and we only suggest a change if it is losing you jobs.
Yes, with proper consent and an easy way to opt out, in line with Canada's anti-spam law. We set it up that way.
The free Growth Engine Blueprint includes a website and booking health report that shows where calls and requests go unanswered today.
Your free Growth Engine Blueprint is four research reports and a 12-month roadmap covering your local search visibility, your AI-search readiness, your website and booking health, and your reputation. When it looks like a fit, Dan walks it through with you in a 75-minute session. No obligation. See how engagements are structured on the packages page.