Most trades businesses lose work in the gaps: the quote nobody followed up, the customer due for a tune-up who never heard from you, the review that was never requested. Tekton automates those repeat tasks so they happen every time.
In one line: automation for a home service business means quote follow-up, appointment reminders, review requests and seasonal reactivation messages that run on their own from your job software, so warm leads do not go cold and past customers come back.
Automation reads from Jobber, Housecall Pro or ServiceTitan, or from a clean spreadsheet if that is what you have. We build on your existing customer records and do not ask you to re-enter anything.
After the phone call, three things go wrong. A quote goes out and nobody checks in, so the homeowner chooses whoever did. A finished job produces no review and no reminder for next year. And a customer who paid last spring never hears from you again, even though their system is due for service.
Each of those is ordinary and fixable. The work is repetitive, so it suits automation and does not need the owner to remember.
A polite message two days after an estimate, another a few days later and a last check-in, each referencing the job. It stops the moment the customer replies or books.
A reminder the day before and an "on the way" text when the crew leaves, so homeowners are home and the truck is not wasted.
A request sent when the job closes, covered in more detail on the reviews page.
Tune-up reminders for furnaces and air conditioners, sent to customers when the work is due. Drain and plumbing checkups and roof inspections work the same way.
For customers on a plan, renewal reminders. For those without one, a simple invitation based on the equipment you installed.
New requests reach the right person by text, with the details, so no lead sits unseen until evening.
Every message is written in your voice and reviewed by you before it is switched on. They are short, specific to the job and signed by a real person at your company. Customers can reply and a human takes over, and any message that would feel wrong, such as a reminder after a complaint, is held back.
Consent matters. Canada's anti-spam law requires permission for commercial messages, and existing customers are treated differently from cold contacts. We set up consent and unsubscribe handling correctly from the start, and we keep lists clean by removing bounced and opted-out contacts. Automation covers the repeatable follow-up so your own calls can go to the big quotes. See how to get repeat customers.
Start where the money is easiest to recover. Quote follow-up comes first, because a warm lead with an open estimate is closer to a job than any cold enquiry. Review requests come second, since they cost almost nothing to start and build over time. Appointment reminders and arrival texts come third, because they save truck rolls and reduce awkward no-answers at the door.
Seasonal reactivation comes fourth, once your customer list is clean. It pays off when past customers are due for service and hear from you first. We add one piece at a time, check that it works and then move to the next, so your office is never overwhelmed by a pile of new systems.
Automation is one track in the Growth seat, next to booking, the website, reviews and local SEO. It gets more from the demand the other tracks create. The build is a one-time investment, then the monthly seat. See the packages page.
This is our founding-client guarantee. The monthly seat is waived until the engine produces the agreed number of new tracked enquiries (tracked calls and booking-form requests from the channels we build) within 90 days of go-live. Paid ads are excluded, and you answer or return the calls that come in. The build is paid and yours either way. We never promise rankings or bookings or revenue.
Not when they are specific and brief and sent to people who have bought from you. Every message has an easy opt-out.
Usually not. We use your job software where it can send messages, and add a light tool only where there is a gap.
Yes, with a short sequence that stops when the customer replies. You step in for anything that needs a real conversation.
Mostly it is plain rules. Some steps, such as drafting a reply or answering routine questions, use AI with your approval.
The free Growth Engine Blueprint includes a roadmap that shows which follow-ups would bring back the most work for your business first.
Your free Growth Engine Blueprint is four research reports and a 12-month roadmap covering your local search visibility, your AI-search readiness, your website and booking health, and your reputation. When it looks like a fit, Dan walks it through with you in a 75-minute session. No obligation. See how engagements are structured on the packages page.