Burnaby, BC
Next Truck for Burnaby HVAC companies
Burnaby homeowners call with sizing and rebate questions before they ask for a heat pump quote, and the company that answers first gets the job.
Facts checked by Dan Taylor. See the sources.
The short answer
Next Truck by Tekton Digital runs the software tools that catch and keep customers for HVAC companies across Canada, Burnaby among them. Burnaby publishes its own climate values for building design, and homes in the SFU area on Burnaby Mountain carry about 13% more heating degree days than the rest of the city. Dan Taylor works with Burnaby owners on video, starting with the free Estimate Sweep, and runs missed-call text-back and estimate follow-up in the owner's own accounts.
Burnaby, British Columbia at a glance
- Population
- 249,125 (2021 census)[1]
- How we meet
- On video, with Dan Taylor. In person only in Brantford, Brant County, Ancaster, Burlington, Oakville and Waterdown.
- Works with
- HVAC and home comfort companies across Canada
- First step
- The free Estimate Sweep
Burnaby counted 249,125 people in the 2021 census, up 7.0% from 232,755 in 2016[1].
What heats and cools Burnaby
Natural gas comes from FortisBC, whose system serves Metro Vancouver and the Fraser Valley[2]. Electricity comes from BC Hydro[3].
Burnaby publishes its own climate values for building design, and it uses two sets. The SFU area, measured at 330 metres near Simon Fraser University, uses 3,100 heating degree days a year. The rest of the city, measured at 137 metres, uses 2,735. Both use a July design temperature of 25°C[4]. So a home in the SFU area starts with about 13% more heating load on paper, and a heat pump sized for the rest of the city may fall short there.
Environment Canada's 1981 to 2010 normals give 3,133 heating degree days and 78 cooling degree days at the Simon Fraser University station[5]. The BC Coroners Service counted 73 heat-related deaths in Burnaby during the 2021 heat dome, the third most of any municipality, and found that 98% of deaths across BC happened indoors[6].
The rebates Burnaby owners will be asked about
- Electric heat. The Home Renovation Rebate pays up to $4,000 when a heat pump heats 80% of the home or more, and $1,500 at 50%[7].
- Gas heat. FortisBC's dual fuel rebate pays up to $4,000 to replace a gas furnace 15 or more years old with a heat pump and a new furnace, on installs from October 15, 2026. It cannot be combined with other FortisBC, provincial or federally funded rebates[8].
- Federal. The National Heat Pump Rebate pays $2,000, or up to $10,000 below median income, on installs from November 1, 2026[9].
- Income-qualified. The Energy Savings Program amount depends on the income level. See the program page[10].
The CleanBC rebate for switching a gas home to an all-electric heat pump closed for most homes on April 11, 2025[11]. Better Homes BC says its pages are not being updated during the election period[10], so check amounts before you quote. More on the BC page.
What that means for your phone and follow-up
A homeowner on Burnaby Mountain wants to know a heat pump will keep up in January, and asks by phone. Next Truck by Tekton Digital runs your software's own tools to catch those calls:
- Every missed call gets a text back, including the call that rings out on a cold morning.
- Estimate follow-up keeps heat pump and dual fuel quotes alive while homeowners check eligibility.
- Review requests go out after every job, and from day 90 a maintenance plan can book spring and fall tune-ups.
How we work with Burnaby HVAC companies
Dan Taylor meets Burnaby owners on video from Brantford, Ontario, with calls booked in Pacific time. Next Truck runs your software's own tools in your own accounts, in Jobber, Housecall Pro or ServiceTitan, and keeps them running. Tekton is new to BC and has no clients in Burnaby yet, so the work starts with the free Estimate Sweep: you see it run on your own shop before you pay for anything.
Common questions
Why does Burnaby have two sets of climate values?
The City publishes one set for the SFU area, measured near Simon Fraser University at 330 metres, and one for the rest of Burnaby, measured at 137 metres. The SFU area uses 3,100 heating degree days a year against 2,735 elsewhere, about 13% more. Heat pump sizing on the mountain starts from the higher figure.
Is there a heat pump rebate for a gas-heated home in Burnaby?
Yes, through FortisBC. The dual fuel rebate pays up to $4,000 for a heat pump with a new high-efficiency gas furnace, replacing one at least 15 years old, on installs from October 15, 2026. The CleanBC all-electric rebate for gas homes ended for most homes on April 11, 2025.
What rebate does an electrically heated Burnaby home get?
The Home Renovation Rebate pays up to $4,000 when the heat pump heats 80% or more of the home, and $1,500 when it heats 50% or more. Since May 1, 2025, the $4,000 rebate needs a cold-climate heat pump and a room-by-room or block heat loss calculation submitted with the application.
Does the new federal heat pump rebate apply in Burnaby?
Yes, for installs on or after November 1, 2026. It pays $2,000, or up to $10,000 for households below median income, through a portal that opens in early 2027. An HVAC contractor must install the heat pump. FortisBC says its dual fuel rebate cannot be combined with federally funded rebates.
Have you worked with other Burnaby HVAC companies?
Not yet. Tekton is new to BC and has no clients in Burnaby. The work starts with the free Estimate Sweep, so you see it run on your own shop before you pay for anything.
Sources
Every fact on this page was checked against these sources on .
- Statistics Canada, Census Profile 2021, Burnaby census subdivision (2021A00055915025): population 2021 and 2016, percentage change, accessed November 3, 2026.
- FortisBC Energy Inc., Annual Information Form 2024, accessed November 3, 2026.
- BC Hydro, Lower Mainland annual report 2022, accessed November 3, 2026.
- City of Burnaby, Climatic and Seismic Values for Building Design in Burnaby, information guide (revised January 15, 2025), accessed November 3, 2026.
- Environment and Climate Change Canada, Canadian Climate Normals 1981 to 2010, BC stations, degree days below 18°C, with the same query for degree days above 18°C, accessed November 3, 2026.
- BC Coroners Service, Extreme Heat and Human Mortality: A Review of Heat-Related Deaths in B.C. in Summer 2021 (June 7, 2022), accessed November 3, 2026.
- Home Performance Stakeholder Council, BC Hydro and FortisBC Heat Pump Rebate and Requirement Changes, Effective May 1, 2025, accessed November 3, 2026.
- FortisBC, Dual fuel heating system rebate, accessed November 3, 2026.
- Government of Canada, One million home energy retrofits: the National Heat Pump Rebate (modified November 2, 2026), accessed November 3, 2026.
- Better Homes BC, Energy Savings Program, accessed November 3, 2026.
- Home Performance Stakeholder Council, CleanBC Better Homes Rebate Program Changes, Effective April 11, 2025, accessed November 3, 2026.
Nearby areas
Other areas we serve
Who we work with in Burnaby, British Columbia
Next Truck
Catch every Burnaby call, on the mountain and below it.
We run your software's own tools for you, in your accounts, then keep them running.
If you like what the sweep books, Next Truck keeps doing it every month: $2,499 to set up, then $1,199 a month, +HST. Month to month, and everything stays yours if you leave.
Get the free Estimate Sweep
Increase revenue: every lead caught day or night, outstanding estimates reactivated, maintenance and service calls booked from the customers you already have. Cut expenses: the answering service goes, and your on-call tech is woken only for a real emergency. Free up admin time: we do the follow-up for your office. All in your company's name. It starts with a free 14-day Estimate Sweep of your unsold estimates and the customers due for a tune-up. Free, no contract, no card. Four shops a month.
- You see every text first, and the first 15 go out before the rest
- Missed-call text-back runs for the same 14 days
- At day 14 we take 20 minutes to go through what got booked