Missed-Call Text-Back in Jobber vs Housecall Pro vs ServiceTitan

Most HVAC owners across Canada already pay for Jobber, Housecall Pro or ServiceTitan. So the first question about missed-call text-back is a fair one: does the software I already have do this? We read each vendor's own help centre to find out. Everything below comes from those pages, linked so you can check them, as of November 3, 2026. Vendors change features and prices often, so open the link before you decide.

The short version

• Jobber: the text-back is a setting inside Receptionist, powered by Jobber AI. It texts callers who hang up before the Receptionist starts talking. It needs a Jobber dedicated phone number, and you forward your existing line to it.
• Housecall Pro: missed call automation is a setting in Voice, a paid add-on. The doc says it texts your existing customers when you miss a call.
• ServiceTitan: a Missed Calls campaign in Marketing Pro sends up to four texts after an abandoned call, between 8 a.m. and 9 p.m.

Jobber

What it is

Jobber does not document a plain "the phone rang out, send a text" rule. Its text-back lives in Receptionist, its AI phone answering. Jobber's help article says that if a caller hangs up before Receptionist can start a conversation, it can automatically send them a text to follow up. The setting is called SMS send back.

What you need

Receptionist is included on Jobber's Plus plan and is a $29 per month add-on on select other plans, with 30 conversations included and $0.79 for each one after that. Jobber's pricing page states that all prices are in US dollars, including on its Canadian page. Receptionist needs a Jobber dedicated phone number. Jobber says you can keep your existing number by forwarding calls to the Jobber number at your carrier, for example after a set number of rings or after hours.

How to set it up

1. Get a dedicated phone number in Jobber under Settings, then Dedicated Phone Number. Jobber's help article says these numbers are available in the United States, the United Kingdom and Canada.
2. From the side navigation, open Receptionist and select Get Started, then work through the greeting and the essential information.
3. On the Manage tab, turn on SMS send back and edit the message.
4. Set call forwarding from your current line to the Jobber number with your phone carrier.

Worth knowing

You can set separate greetings for when the business is open and closed. The text skips anyone who was texted in the past 24 hours or replied STOP. We could not find a Jobber page that states in plain words that Receptionist itself is available in Canada; the dedicated numbers are.

Housecall Pro

What it is

Housecall Pro calls it missed call automation, and it sits in Voice, Housecall Pro's phone add-on. The Voice settings article says it sends a text to your existing customers when you miss a call. The doc does not say whether a brand-new caller with no customer record gets the text, so ask Housecall Pro before you count on it for new leads.

What you need

Housecall Pro's Voice FAQ lists call tracking from $45 a month and VoIP with call tracking from $65 a month, plus overages, and its pricing page says all prices are in US dollars. The texts go out from a texting number, which you register first. The Voice FAQ says Canadian companies can use Voice with Canadian area codes, and that you can start with a new number and port your existing one later. Porting is available only for VoIP lines.

How to set it up

1. Add Voice and get a Voice number, new or ported in.
2. Register a texting number under Settings, then Inbox, then Text Messaging.
3. Go to Settings, then Inbox, then the Voice tab, and turn on missed call automation.
4. Choose when it runs: during business hours, outside business hours, any time of day, or a custom date range.
5. Customize the message. Housecall Pro requires your company name in it, and you can add your online booking link.

Worth knowing

Housecall Pro's AI phone answering, CSR AI, works through call forwarding from your carrier. Its feature page lists text answering as coming soon, and we found no published price.

ServiceTitan

What it is

ServiceTitan's text-back is a Missed Calls campaign in Marketing Pro, set up as a transactional text campaign. ServiceTitan defines a missed call as an abandoned call with no call recording. Its Marketing Pro FAQ adds a catch: if office staff answer without clicking the green call bubble, the call can be treated as abandoned, and that caller gets the text.

What you need

You need Marketing Pro with the Chat feature turned on, and calls have to be logged in ServiceTitan through its tracking numbers, so the trigger is an abandoned call record. ServiceTitan's phone integrations article says you can port your existing advertised numbers in to make them tracking numbers. ServiceTitan does not publish Marketing Pro pricing; its FAQ says to ask your customer success manager.

How to set it up

1. Go to Marketing, then Pro Campaigns, then Create Campaign, and start from scratch.
2. Choose the transactional text message campaign type and set the goal to Missed Calls.
3. Add an outbound tracking number for the campaign.
4. Write up to four messages, with merge tags such as your company name and a scheduling link, and set the time delay.
5. Send a test, then schedule the campaign. ServiceTitan says transactional campaigns launch the next day at the earliest.

Worth knowing

Messages respect quiet hours and only send between 8 a.m. and 9 p.m., so a no-heat caller at 10 p.m. hears back in the morning. For Canada, the Marketing Pro FAQ says marketing text campaigns are not available, and only transactional ones are supported. Missed Calls is transactional. ServiceTitan's registration FAQ says Canadian companies that text US numbers must register.

Which should an HVAC company in Canada use?

Use the one you already pay for, if it fits how your calls come in. The questions that decide it are the same for all three:

• Does it keep the number on your trucks? Jobber and Housecall Pro both route calls through their own number, by forwarding or porting. ServiceTitan needs calls on its tracking numbers.
• Does it text new callers? For an HVAC company, the caller who matters most is the homeowner you have never met with a furnace that quit. Check that your setup texts them.
• When does it send? A text that waits until morning misses the no-heat call at 10 p.m.
• What does the text say about a gas smell? Whatever tool you use, add a line telling anyone who smells gas or hears a CO alarm to leave and call 911 or the gas utility from outside.

If your plan does not include a text-back that fits, a separate texting tool can do the same job. Our free Estimate Sweep runs missed-call text-back for its 14 days for HVAC companies across Canada, in your company's name, with no contract and no card, and we check how your software sends before it starts. The missed-call text-back page covers what the message should say and what happens after the reply.

Common questions

Sources

1. Jobber Help Centre, Receptionist, powered by Jobber AI, accessed November 3, 2026.
2. Jobber Help Centre, Dedicated phone number, accessed November 3, 2026.
3. Jobber, Pricing (Canada), accessed November 3, 2026.
4. Housecall Pro Help Center, Voice settings overview, accessed November 3, 2026.
5. Housecall Pro Help Center, Voice FAQs, accessed November 3, 2026.
6. Housecall Pro, Pricing, accessed November 3, 2026.
7. Housecall Pro, CSR AI, accessed November 3, 2026.
8. ServiceTitan Help, Create Missed Calls campaigns using SMS, accessed November 3, 2026.
9. ServiceTitan Help, Marketing Pro FAQ, accessed November 3, 2026.
10. ServiceTitan Help, Phone integrations in ServiceTitan, accessed November 3, 2026.
11. ServiceTitan Help, Business registration for messaging FAQ, accessed November 3, 2026.